Terms of Service

What Calltime is

Calltime is a production management platform for theatre companies, operated by Collective Reach LLC, a Louisiana limited liability company doing business as Creative Reach. It provides scheduling, communication, script management, contract signing, and organizational tools for theatre artists and the companies they work with.

Your account

You own your Calltime account. It follows you across every company you work with. If you leave a company, your account stays — your personal profile, calendar, and login remain yours. Companies cannot delete your account.

You are responsible for keeping your login credentials secure. If you believe your account has been compromised, contact us immediately.

How companies and artists relate

Companies create organizations and productions on Calltime. Artists join companies through invitations, open calls, or direct signup. Each company manages its own data — schedules, contracts, budgets, scripts — and controls who within the company can see what through role-based access tiers (owner, production staff, member, guest).

Agreeing for a company

The person who creates a company on Calltime, and the owner who pays for it, agree to these terms and the Privacy Policy on the company’s behalf. Each of them confirms they have the authority to add the company’s people and their information.

Electronic signatures

Calltime offers electronic signature functionality for production contracts. By typing your legal name or drawing your signature in the Ledger room, you are providing your consent to sign the document electronically. This constitutes your electronic signature under applicable law.

Each signature is recorded with a timestamp, the signer's name, and the content of the contract at the time of signing. Countersigning by the company owner follows the same process.

Calltime stores signed contracts as records but is not a law firm and does not provide legal advice. If you have questions about a contract's terms, consult an attorney.

Content and data

You retain ownership of all content you create on Calltime — scripts, notes, reports, designs, and other materials. Collective Reach does not claim ownership of your content.

Company owners retain ownership of organizational data including schedules, budgets, contract templates, and production records. When an artist leaves a company, the company retains production data created during the engagement.

Acceptable use

You agree not to use Calltime to harass, discriminate against, or harm other users; to upload malicious content; to attempt to access other companies' data; or to use the platform for purposes unrelated to theatre production management.

Pricing

Artists never pay. If you have been called to a show, Calltime is free to you and always will be. Companies pay, and they pay by how many people they are actually working with, not by how much money they have.

Building is free. A company can create its productions, schedule, script and roster without paying anything. Payment begins when the company wants to reach its people: sending invitations, call times and reminders. The first seven days are a free trial, described below.

Company, Season and Year-round can be paid monthly instead — $65, $115 and $190 a month. A year paid up front costs a little less than eight months paid monthly, so if your company works eight or more months of the year, annual is the cheaper way to do it.

One show monthly is $65 a month for five payments, $325 in all, and then it ends by itself. It never renews. The owner can cancel before the fifth payment; access runs to the end of the month already paid, and the remaining payments are not charged.

Prices are in US dollars, before sales tax. An active participant is someone holding an active assignment on a show that has not closed. Alumni sitting in your records do not count and never will.

If your company grows past its plan’s range, we will tell you. Nothing changes during a term you have already paid for; your next renewal moves to the plan that fits. Current prices are always shown in Settings, and we will never surprise you with a fee.

The free trial

A new company gets a free seven-day trial, starting when the company is created. No card is needed. During the trial you can build everything, post a public audition notice, and invite up to five people by email. Calltime sends no text messages for a company until it pays.

After seven days without a plan, you keep building. Nothing is deleted, and your audition notice stays up. What stops is Calltime reaching your people, until you choose a plan.

If anyone taking part is under 18

When you create a company, we ask whether anyone under 18 will take part. If the answer is yes, you can still build. Before the company can pay or invite anyone, though, we set it up with you directly: write to company@checkcalltime.art. That holds until guardian consent is part of Calltime’s invitations.

Paying

A company’s owner pays inside Calltime, through Stripe Checkout. Before paying, the owner sees an order review and agrees to these terms on the company’s behalf there. If these terms and that order review ever disagree, the order review controls.

Stripe processes the payment. Calltime never sees or stores card numbers.

Prices do not include sales tax. Stripe calculates the tax from the billing address and adds it at checkout and on renewals wherever the law requires it (Louisiana taxes software access). A tax-exempt organization should send its exemption certificate to company@checkcalltime.art before paying.

Renewal and price changes

Company, Season and Year-round, annual or monthly, renew automatically at the end of each term, at the price then in effect, until the owner cancels. For an annual plan we email the owner seven days before the renewal date. One show and One show monthly never renew.

We never change a price during a term you have already paid for. Before a new price applies to your renewal, we give you at least 30 days’ notice by email.

Cancelling

The owner can cancel at any time in Settings → Subscription, under Manage billing, which opens Stripe’s customer portal. Cancelling takes effect at the end of the period already paid, and everything keeps working until then. After that, Calltime becomes read-only for the company’s leadership. Members keep seeing their calls and their contracts, and nothing is deleted for stopping.

Refunds

If the owner asks within 14 days of a payment, and Calltime has not sent an invitation, call or reminder for the company since that payment, we refund it in full. A full refund ends the plan and returns the company to the free build. Otherwise, fees already paid are not refundable, and a month already started on a monthly plan is not refunded. To ask, write to company@checkcalltime.art.

If a payment fails

If a renewal payment fails, everything keeps working for 14 days while Stripe tries again. If it still has not been paid after that, the company goes read-only, as described under Cancelling, until it is.

Availability, and the limits of what we promise

We work to keep Calltime available and reliable, but we cannot guarantee uninterrupted service. Calltime is provided as it is, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any notification will be delivered on time.

Say it plainly: a call time in Calltime is a tool, not a guarantee that a person read it. Do not let a single platform be the only thing standing between your company and a missed call.

To the fullest extent the law allows, Collective Reach LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost productions, or lost data. Our total liability for any claim relating to Calltime is limited to the amount that company paid us in the twelve months before the claim arose. Some jurisdictions do not allow these limits, in which case they apply only as far as that jurisdiction permits. Nothing here limits liability that cannot lawfully be limited.

Ending it

A company’s owner can cancel at any time, as described above, and an artist can leave a company or close their account at any time. When a company’s plan ends, the company can export its records. If it asks us in writing, we delete them within 30 days, except what the law requires us to keep. Each person’s own account stays theirs.

We may suspend an account that is being used to harass someone, to break the law, or to reach another company’s data. Where the situation allows it we will say what is wrong and give a chance to fix it first. If we ever discontinue Calltime, we will give reasonable notice and a way to export your data before it goes.

Whose data it is

Calltime holds information about people who never signed up with us directly: the cast and crew a company adds. As between us and a company, the company decides what is collected about its people and why, and we handle that information on the company’s behalf and on our own account as the operator of the service.

A company using Calltime tells its people that it uses Calltime, and passes along any request from one of them to see, correct or delete their information. Where the law requires a guardian’s consent before a child’s information is collected, obtaining that consent is our responsibility as the operator, not something we push onto the company. See the Privacy Policy.

Governing law

These terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules. Any dispute arising out of them will be brought in the state or federal courts serving Lafayette Parish, Louisiana, and both sides consent to those courts. Collective Reach LLC is a Louisiana limited liability company.

Changes to these terms

We may update these terms as the platform evolves. Significant changes will be communicated through the platform. Continued use after changes constitutes acceptance. A change in price follows the notice rule under Renewal and price changes.

Contact

Questions about these terms or about billing? Reach us at company@checkcalltime.art.